Roberts Medical Uniforms & Embroidery Policies
Robert's Exchange/Return Policy
Apparel Exchanges/Returns:
We will gladly accept exchanges/returns for all merchandise purchased within 30 days of the purchase. Items returned after 30 days will not be accepted. We can not accept items that have been laundered, worn, altered, damaged, or personalized with embroidery or screen printing. Items must be in their original condition with the tags attached.
Shoe Exchanges/Returns:
Shoes may only be returned if they are in original condition. We can not except returns on shoes that have been worn outside or in a work environment. Please test shoes at home on carpet to ensure you are happy with the fit before you wear them to work. Any shoe you wish to return must be in its original packaging and in the exact condition in which it was received. To ship back a shoe you must wrap the shoe box in paper or put it inside another box. We can not accept shoe returns if shipping/packing tape is stuck to the outside of the shoe box.
All returns are subject to inspection upon receipt. Any returns that do not follow the above specifications will be sent back, without refund, at the customer expense. Shipping charges are not refundable: this includes any additional charges for shipping exchange items. All cash refunds over $25 made at our store or at an on-site show will be made by check. Refund checks will be mailed within 7 business days from the date of the transaction.
Mobile Sale Customers Exchanges/Returns
If you do not want to ship the item back you may wait until our next on-site show and we will be glad to exchange your purchase for anything at the next sale. We will only offer exchanges at the next scheduled sale after the date of purchase. We can only offer a refund within the 30 day return period. All refund items must be shipped back within 30 days of your purchase in order to receive a refund.
How to return a product to us
We will be glad to accept your exchange/return at our store located at:
Robert's Medical Uniforms
710 Boulevard St
Dover OH 44622
Shipping returns:
All exchanges/returns must be shipped to:
Robert's Medical Uniforms
1135 Commercial Ave. SE
New Philadelphia OH 44663
Please fill out the Exchange/Return Form below and enclose with your shipment to ensure proper processing. If you have any questions regarding an exchange/return please contact customer service at 877-512-9090 or email us at customerservice@robertsmed.com.
Restocking Fees
All merchandise that is purchased for a school uniform program may be returned with a 20% restocking fee. This will apply to any merchandise that has already been ordered. All merchandise that has been embroidered, altered or has patches applied are not returnable.
Defective Merchandise/Robert's Errors
We continuously strive to make sure that every item ordered is exactly what you expect. We realize that from time to time we make mistakes or a product is defective. If you feel this is the case please contact customer service at 877-512-9090 or email at customerservice@robertsmed.com.
Robert's Embroidery & Screen Printing Items
We will accept returns on all merchandise that has not been embroidered (blank goods) within 2 weeks of the receipt of samples. If you decide not to place an order for other merchandise there will be a 20% restocking fee on all returned merchandise.
Embroidery Set-up Fees & Application Charges
Robert's charges a $25.00 digitizing(set-up) fee for setting up a standard left chest size logo. This is a one time fee. Additional set-up fees may be required if you need to change your logo in the future. Artwork can be emailed to art@robertsemb.com. Please send artwork in one of the following formats. (.jpg, .tif, .eps, .crd, .ai, pdf.)
Robert's embnroidery application charges are based on the total stitch count and the total number of pieces to be embroidered. Complexity and size of the logo will determine the total stitch count of your design. Please contact customer service at 1-877-512-9090 for a price quote.
Screen Printing Set-up & Application Charges for Apparel
Robert's charges a $20 per color screen charge. If for example you have a 3 color design you would have a $60 screen charge. Artwork can be emailed to art@robertsemb.com.
When sending artwork for screen printing we would prefer vector art (.eps, .crd, .ai). If you are unable to provide vector art we can accept .jpg, .tif, .pdf.. However art charges may apply in order to prepare your artwork for screen printing. Art work time will be billed at $30 per hour.
Screen printing application charges are based on the number of colors in the design and the total number of pieces to be screened. Please contact customer service at 1-877-512-9090 for a price quote.
We respect your privacy
Robert's Medical Uniforms values its customers and respects their privacy. We are committed to protecting your privacy and the information you give us. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, and promotions. Robert's Medical Uniforms recognizes that it must maintain and use customer information responsibly.
We do not sell, share, or trade customer information with individuals or companies outside our company. We do not release your email address to anyone.
Information collected
Your privacy is important to us. Our website's checkout process requires you to provide us with your billing, shipping, and contact information such as your email address. This information is used to fulfill your order and to keep you updated on the status of your order. Your contact information may also be used to get in touch with you when necessary or to communicate with you about our products, services, and promotions.
Opt-out
You may opt-out of our email list by emailing us at customerservice@robertsmed.com. However, please also note that when you make a purchase, we will send you an email to confirm your order and may also need to contact you via phone, postal mail or email if we have other questions regarding your order.
Cookies
Our online order system uses cookies to keep track of the items in your shopping basket.
Security Statement
We use industry-standard secure software technology, Secure Socket Layer (SSL), to protect the information you enter on your online order is transmitted securely from your web browser to our facilities. SSL (https) encrypts your order information and protects your information from being seen by unauthorized individuals. Secure Socket Layer provides our customers the highest level of security.
If you're not quite comfortable shopping online, or would prefer to make your purchase via telephone, just give us a call at 1-877-512-9090. We'll be happy to take your order right over the phone.